Smart Automation

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What is Smart Automation

Smart automation also known as Intelligent Automation — is the use of intelligent technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) to to create systems that can not only automate repetitive tasks but also learn, adapt, and make decisions over time. It goes beyond traditional automation by adding intelligence, allowing machines to handle complex, judgment-based, and data-driven tasks that previously required human intervention.

What are the key benefits of Smart Automation?

  • Increased efficiency: Automates repetitive tasks, freeing up human workers to focus on more complex and creative work. 
  • Reduced errors: Performs tasks more consistently than humans, leading to fewer mistakes in complex cognitive activities. 
  • Improved decision-making: Uses data analysis and learning to make smarter, more autonomous decisions in complex workflows. 
  • Greater agility: Allows businesses to adapt to changing conditions more quickly and streamline operations across various industries. 

What are some Smart Automation use cases at Xebia?

  • Banking & Finance: Fraud detection and loan processing
  • Healthcare: Patient data management and diagnosis support
  • Customer Service: Chatbots and virtual assistants
  • Manufacturing: Predictive maintenance
  • Retail & E-commerce: Inventory and demand forecasting
  • Human Resources (HR): Resume screening and onboarding
  • Supply Chain & Logistics: Order tracking and route optimization
  • Insurance: Claims processing
  • Energy & Utilities: Smart grid management
  • Telecommunications: Network optimization

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