Chatbot
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- Agent-Oriented Architecture
- Agentic AI Alignment
- Agentic AI for Customer Engagement
- Agentic AI for Decision Support
- Agentic AI for Knowledge Management
- Agentic AI for Predictive Operations
- Agentic AI for Process Optimization
- Agentic AI for Workflow Automation
- Agentic AI Safety
- Agentic AI Strategy
- Agile Development
- Agile Development Methodology
- AI Agents for IT Service Management
- AI for Compliance Monitoring
- AI for Customer Sentiment Analysis
- AI for Demand Forecasting
- AI for Edge Computing (Edge AI)
- AI for Energy Consumption Optimization
- AI for Predictive Analytics
- AI for Predictive Maintenance
- AI for Real Time Risk Monitoring
- AI for Telecom Network Optimization
- AI Governance Frameworks
- AI Implementation Approach
- AI Implementation Methodology
- AI in Cybersecurity
- AI in Education
- AI in Entertainment
- AI Orchestration
- AI Performance Measurement (KPIs, ROI)
- AI Use-Case Discovery
- AI Use-Case Prioritization
- AI-Driven Business Transformation
- AI-Driven Cybersecurity Solutions
- Algorithm
- API Integration
- API Management
- Application Modernization
- Applied & GenAI
- Artificial Intelligence
- Artificial Neural Network
- Augmented Reality
- Autonomous AI Agents
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D
E
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G
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What is a Chatbot?
A chatbot is a computer program that simulate human conversation through text or voice, using artificial intelligence (AI) to understand and respond to user queries. Chatbots range from simple, script-based programs to advanced, AI-powered systems that use natural language processing (NLP) and machine learning to handle complex tasks and provide services like customer support, information retrieval, and personal assistance.
What are the key benefits of Chatbots?
- 24/7 Availability: Provides round-the-clock support without human staff.
- Instant Responses: Handles multiple queries simultaneously with zero wait time.
- Cost Efficiency: Reduces the need for large customer support teams.
- Consistency: Delivers accurate, uniform responses every time.
- Personalization: AI chatbots can tailor responses based on user data or preferences.
- Improved Customer Engagement: Keeps users engaged through conversational, interactive experiences.
- Automation of Routine Tasks: Can handle FAQs, bookings, orders, and payments automatically.
What are some Chatbot use cases at Xebia?
- Customer service: Many businesses use chatbots on their websites and apps to provide 24/7 customer support and handle common inquiries, freeing up human agents for more complex issues.
- Personal assistants: Chatbots can act as personal assistants, helping with tasks like recommending movies or music, providing information on demand, or even helping you learn a new language.
- Information and task automation: They can be used to automate simple tasks, like getting a ride or ordering a coffee, by interacting with users through a conversational interface.
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