How ING Set Up an Advanced Analytics Practice
To execute the organization’s AI strategy, ING defined the need to grow the AI skills throughout the company. The goal was to develop AI competencies for their global workforce and grow the ability to contribute to and work on AI use cases.
Xebia Academy helped set up a Global Analytics Academy with learning journeys customized for each data role in the ING organization.
Why
ING wanted to become a bank with analytics as a business model. Their 60,000-person workforce lacked the skills and expertise required for this transformation.
What
Global Analytics Academy with learning journeys customized for each data role in the organization. Online data awareness courses for the whole workforce.
How
Over 5,000 employees assessed, trained, and certified as Analytics Sponsor, Business Translator, or Data Scientist in face-to-face courses. 52,000 employees trained in total. Created and increased awareness of data and analytics opportunities, applications, and use cases.
Analytics as a Business Model
To execute the organization’s AI strategy, ING defined the need to grow the AI skills throughout the company. The goal was to develop AI competencies for their global workforce and grow the ability to contribute to and work on AI use cases.
Besides developing a common understanding of AI throughout their business, ING also expressed the ambition to establish a standard way of working. They asked Xebia to provide learning journeys for over 5,000 employees globally by providing coaching and learning services.
Mieke Nan
Former Analytics Academy Lead at ING
Mieke is an HR expert who likes to combine analytics and pragmatism in the projects she’s responsible for. With rich experience in learning, talent management, and leadership development roles, Mieke was responsible for setting up the Analytics Academy at ING before moving to Deloitte.
“ING wanted to become a data-driven organization with Analytics as a business model. The Analytics Academy has been key in accomplishing this mission, training thousands in the organization to understand the importance of data and the possibilities of Analytics and AI. Xebia has the expertise to deliver a wide range of training courses for our business people, our executives, and the experienced Data Scientists.”
Global Analytics Academy
At ING, Xebia helped kick off multiple big data implementations. Xebia has been teaching over 5,000 professionals face-to-face and 52,000 in total at ING worldwide. This led to developing many best-practice examples and a standardized way of working. As a result, ING established a higher efficiency in the realization of use cases, a bigger use case pipeline, and the ability to tackle AI challenges more effectively than ever before.
Adding to that, we worked closely with ING’s Commercial Banking branch to help establish a data-driven culture within the organization. Over the past years, a number of business cases have been developed and released into production.
To further lift the skills of the Advanced Analytics team, Xebia developed the Data & AI Accelerator Program. For ING, the full 24-day program was set up as a tailor-made, in-company program that proved very successful.
Wendell Kuling
Former Director Advanced Analytics & Artificial Intelligence at ING
Become an expert in the Data field. We offer full learning journeys with trainings that align towards the goal you’re striving for.
“To stay on top of our field, it is very valuable for us to be trained by top-level experts with both academic and practical experience. Xebia’s Data & AI Accelerator Program delivered that, making it very important to us.”
Skills applied
01
Data Analytics
02
Data Science
03
Artificial Intelligence
About ING
ING is a global financial institution with a strong European base, offering banking services. The organization draws on its experience and expertise, a commitment to excellent service and a global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions and governments. Customers are at the heart of what ING does.
ING employs more than 52,000 employees that offer retail and wholesale banking services to customers in over 40 countries. To determine what the banking industry should look like in the future, ING looks closely at the services society needs banks to provide and then, what kinds of banks can best provide these services.
Data Literacy Upskill Program
For teams and organizations
Empower your distributed team(s) with the skills to harness data and improve enterprise performance. From setting up a data academy to skills assessments and teaching the capabilities needed to succeed to the guidelines for a data community, we’ve got you covered!
