Frequently Asked Questions

You can register yourself on our website, by clicking on the “Register now” button on a training page.

All prices exclude VAT. If VAT is applicable, it will be shown in the payment process.

You can pay by invoice, credit card, or via internet banking/online payment system.

If you cancel up to one month before the first training day, we won't charge you. Cancellations between one month and two weeks before the first training day result in a 50% payment of the total price. If you cancel a course within two weeks of the first training day, we charge you the total price. Please remember, you must always cancel in writing.

Do note that we often offer the possibility to postpone your training.

All training courses include lunch unless otherwise noted. If you have dietary requirements, please notify us in advance by phone or via email.

You are welcome at our venues in Hilversum and Amsterdam from 8.00 a.m.

Training courses take place in several sites with different parking possibilities at each:

• Xebia Amsterdam
• Xebia Hilversum
• Hotel Koningshof Veldhoven
• Hotel Laapershoek Hilversum
• Hotel Casa Amsterdam
• Hotel NHOW Rotterdam

If you’re having problems with registration, we’re happy to help. Just get in touch via phone or our chat.

We plan training courses throughout the entire year, so if you don’t see the training of your choice on the schedule, there’s still a chance we could add it. Give us a call or get in touch via our chat so we can discuss.

After a non-certified training, you will receive a Xebia Certificate of Completion. In case you did not receive or lost this certificate, please let us know by phone or via email.

Yes, in-company training can be received at your own location, or at one of the Xebia offices. Get personal advice on the options for in-company training courses. Just get in touch with us via phone or email.

Get in touch via phone or our chat so we can see which training course might fit best. Once we discuss your expectations and needs, we can assist you in finding an appropriate training course.

Xebia Academy offers two different training paths to become a Scrum Master - Certified Scrum Master (CSM) and Professional Scrum Master (PSM). Wondering which one to choose? Read more about it here, call us or send an email. 

Xebia Academy offers two different training paths to becoming a Scrum Product Owner - Certified Scrum Product Owner (CSPO) and Professional Scrum Product Owner (PSPO). Wondering which one to choose? Read more about it here, call us or send an email. 

PDUs are credits awarded by Project Management Institute (PMI)® and Scrum.org. SEUs are credits awarded by Scrum Alliance®. You can claim these credits by attending our partner-affiliated courses, such as Certified Scrum Product Owner (CSPO), or Professional Scrum Product Owner (PSPO).  

Professional Development Unit (PDU)

Scrum.org awards one PDU for one hour of learning activity, so you earn professional development units (PDUs) by attending any professional Scrum.org- approved training. For example, after attending any of the following two-day Xebia Academy trainings, you can claim 14 PDUs:

• Professional Scrum Master (PSM)
• Professional Scrum Product Owner (PSPO)  
• Scaled Professional Scrum (SPS)  

After attending Xebia’s three-day Applying Professional Scrum for Software Development (APS-SD) training, you can can claim 21 credits. PDUs are earned by attending a training, not for passing a specific Scrum.org assessment. 

Why do I need PDUs?

Maintaining PMI® certification requires that you earn 30 to 60 PDUs per three-year certification cycle, depending on the details of your current certification. 

How and where can I claim PDU credits?

As a student, you can claim PDUs under PMI's "Education Courses by Third-Party Providers” category online. 

Scrum Educational Units (SEU)

You can earn SEU credits by attending Scrum Alliance® approved training. 

Why do I need SEUs?

You need at least 70 SEUs to become to become a Certified Scrum Professional (CSP). Read more information about CSP certification and claiming SEUs on the Scrum Alliance® website.

After attending the following two-day Xebia Academy training courses, you can claim 16 SEUs: 

• Certified Scrum Master (CSM) 
• Certified Scrum Product Owner (CSPO) 

How and where can I claim SEU credits?

You can log and track your SEUs in your online Scrum Alliance account using the "Manage SEUs" link on the dashboard. SImply add your SEU points in Category B: “Scrum Alliance Courses or Coaching.”

You will need to log your hours in your Scrum Alliance account (likely set up when you received your CSPO®/CSM® certification). To do this, go to your “Certification Dashboard” under “Settings” at the top right of the screen. Under the profile picture, select “Edit” your certification profile. Scroll down to “Add/edit” your work experience. If you still find problems, you can contact support@scrumalliance.org

We look at every question or remark as a chance to improve our service. Find our procedure for complaints here.