Renewals
Policy nearing expiry → AI triggers personalized journey → customer renews in one click
Agentic Concierge on OutSystems
From Customer Journeys to Autonomous Policyholder Outcomes
Agentic Concierge on OutSystems transforms fragmented, reactive insurance journeys into autonomous, goal-driven policyholder experiences—where AI agents proactively manage renewals, claims, and servicing with minimal customer effort.
Built on OutSystems, it acts as an intelligent orchestration and execution layer across the insurance value chain, enabling insurers to move from visibility to action—driving retention, reducing servicing costs, and accelerating claims and renewal outcomes.
Shift From Fragmented Servicing Models to Agentic Lifecycle Orchestration
Xebia helps insurers shift from fragmented servicing models to agentic lifecycle orchestration that:
- Proactively detects lifecycle events (renewals, claims, policy servicing needs)
- Drives autonomous completion of key journeys (renewals, FNOL, document collection)
- Personalizes engagement using policy, behavioral, and risk signals
- Reduces manual servicing effort through intelligent automation and escalation
- Ensures compliance through auditable, consent-driven decisioning
- Continuously learns and improves engagement outcomes across policyholders
As an OutSystems partner, we transform this into a live execution layer—autonomous, adaptive, and insurance-specific.
How Agentic Concierge Drives Business Value
Autonomous Renewal Completion
Renewal journeys are proactively driven with pre-filled data, personalized plans, and minimal customer effort
Intelligent Claims Orchestration
Claims are actively managed—documents requested, cases prioritized, and escalations triggered automatically
Proactive Policyholder Engagement
System identifies churn risk, late renewals, and servicing gaps before customer action
Reduced Servicing Cost
Automation of repetitive queries and workflows reduces call center dependency
Faster Claims & Service Resolution
Reduced turnaround time through intelligent routing and intervention
Business Outcomes
What Xebia Enables on OutSystems
Multi-Agent Lifecycle Orchestration
AI agents manage end-to-end insurance journeys (renewal, claims, servicing)
Real-Time Concierge Control Tower
Live view of at-risk renewals, claims backlog, and engagement opportunities
Predictive Risk & Retention Intelligence
Churn prediction, renewal likelihood, and claim severity drive prioritization
Autonomous Action Execution
System triggers renewals, document requests, follow-ups, and escalations automatically
Closed-Loop Learning System
Continuous improvement in engagement, timing, and conversion rates
Xebia operationalizes Agentic Concierge using agent-based orchestration, insurance accelerators, and enterprise-grade integration models.
OutSystems + AI Stack in LOS
OutSystems Platform
Orchestration layer for journeys, UI, and API integrations across insurance systems
AI/ML Models (Churn, Renewal, Risk, Severity)
Predictive decisioning across policy lifecycle
GenAI (LLMs)
Conversational claims assistance, renewal advisory, and customer interaction
Integration Layer (PAS / Claims / Billing / CRM)
Real-time data exchange across core insurance systems
Analytics & Monitoring Layer
Policy lifecycle insights, agent performance, and KPI dashboards
Agentic Concierge in Action
Claims (FNOL to Settlement)
Claim initiated → system validates documents, flags risks, escalates if needed
Servicing
Missing KYC or payment → proactive outreach with resolution links
Retention
Low engagement / churn risk → targeted intervention with tailored offers
Frequently Asked Questions
Contact
Let’s discuss how we can support your journey.