He is a Lean Six Sigma Master Black Belt and Certified Scrum Trainer. He also has fourteen years of experience in product design, leveraging principles of information architecture, interaction design and usability to develop innovative products that meet customers' expressed and unspoken needs.
He has led Agile and Lean deployment and managed process improvement projects at clients such as Capital One, T. Rowe Price, Freddie Mac and the Armed Forces Benefits Association.
Arlen's recent work has centered on combining Lean Six Sigma process improvement methods with Agile execution to dramatically improve both the speed and quality of business results. He has also led the integration of interaction design and usability practices into Agile methodologies, presenting and training frequently at both industry conferences and to Fortune 100 clients.
Arlen is the CoFounder of the Agile Leadership Academy, a graduate-style program for executives leading Agile transformation.