AiOverview

This AI search assistant is currently in a pilot program and is still being refined. Responses, generated in English, may take a few seconds to appear. We aim for accuracy, but occasional inaccuracies may occur.

Please verify key details before making decisions or contacting us directly.

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Conversational Banking

Transform Customer Service with AI

Enhance banking support with conversational AI. Deliver fast, accurate, and personalized customer service with Xebia’s AI-powered chatbots.

Conversational Banking solutions help financial institutions deliver fast, reliable, and personalized customer support at scale. Xebia’s AI-powered chatbots integrate with existing systems and knowledge bases to provide real-time, accurate responses while reducing live agent workloads. By automating routine inquiries and ensuring secure, compliant interactions, banks can cut costs, improve customer satisfaction, and free agents to handle complex tasks. From proof-of-concept to fully deployed solutions, Xebia enables banks to modernize customer service and deliver seamless, high-quality experiences across all channels.

Our Approach

Assess & Define Needs

Evaluate current chatbot performance, customer pain points, and business goals.

1

Design & Integrate

Build secure, compliant AI chatbots connected to live knowledge bases and data sources.

2

Deploy & Scale

Enable continuous learning, monitoring, and optimization to support millions of customers

3

Key Benefits

Improved Customer Experience

Deliver fast, accurate responses that reduce wait times and boost satisfaction.

Lower Operational Costs

Reduce dependency on live agents by automating up to 60% of customer inquiries.

Scalable, Compliant Support

Meet global regulatory needs with secure, continuously updated AI systems.

Our Ecosystem

Partners

AWS Premier Partner with 750+ experts and 19 competencies, leading AI-powered modernization with GenAI, Agentic AI, and digital resilience.

Elite Consulting Partner and Europe’s first Authorized Training Partner with 100+ certified experts, including 8+ Databricks Champions.

Google Cloud Premier Partner since 2007, providing secure, cloud-native solutions in data, GenAI, and Agentic AI.

Trusted Microsoft Solutions Partner across Azure, Security, Infrastructure and Innovation, with 23 MVPs, 5 Regional Directors, and 1200+ engineers.

AI-Powered Chatbot Helps a Top Bank Resolve More Queries, Faster

Xebia empowers a global banking leader to deliver faster, smarter, and more reliable customer support with an AI-powered chatbot.

Our Ideas

Insights & Perspectives

How to Prioritize LLM Projects

Discover a practical framework to evaluate, rank, and scale impactful GenAI initiatives.

Download Whitepaper

Dataset Enrichment using LLM’s

LLMs can help extract valuable information from unstructured data like text.

AI or ROI? Skip the GenAI Hype

Discover how to make GenAI work in the real world and get actual value out of it

Related Expertise

Data Engineering

Enable real-time insights with robust pipelines powering intelligent automation.

AI Strategy and Consulting:

Build a scalable AI vision and roadmap aligned with business outcomes.

LLMOps

Deploy, manage, and monitor large language models in production environments.

Demand Forecasting

Empower business to forecast accurately using advanced machine learning and real-time data insights.

Contact

Let’s discuss how we can support your journey.

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