Oblivion scores a joint first place on customer delight in Giarte IT Xperience Monitor

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Hilversum, September 15th, 2022 – Xebia’s cloud label Oblivion excels in the Giarte IT Xperience Monitor 2022, achieving a joint first place on Customer Delight and a top 2 ranking for Competence and Client Orientation. Xebia looks forward to using these above industry average scores from the benchmark to score even better next year.

One of the most important metrics in the Giarte IT Xperience Monitor is the number of “fans” (“yes” and “absolutely” recommendations) – customers who would recommend this company to others. An impressive 95% of the participants would recommend Xebia's cloud unit Oblivion. This is far above the industry average of 75%. Other categories in which Oblivion excels are competence (92), adaptability (91), reliability (92) and communication (91). The valuation for their services portfolio is very conclusive as well. This shows from the excellent score of 9.1 for the Platform Engineering services of Oblivion, an 8.6 for Advanced Public Cloud Management and an 8.4 for Cloud Financial Management. Within the segment of Cloud Financial Management, Oblivion was the only participant with enough references to obtain a rating.

“It is the first time Oblivion, on behalf of Xebia, participates in this research. We thank all our customers for the praising results of our AWS-services. Additionally, we will be using this feedback to connect our services even better to the market demands. The acknowledgement of our Cloud Financial Management services is what makes us exceptionally proud. We have been helping companies work cost-efficiently in the cloud ever since 2015. It feels great to share with the industry today how much our customers value this service.” 
– Jeroen Jacobs, Chief Commercial Team Oblivion.


About Giarte IT Xperience Monitor

The IT Xperience Monitor (ITX) is the annual measurement of customer satisfaction for the services of leading and emerging IT companies in the Dutch market. ITX is a source for reflection and helps IT providers to look forward. It delivers actionable insights and inspiration for their ongoing improvement and customer experience. Every year, through the ITX Monitor report, Giarte presents the most important research results, as well as articles, analyses, and cases. All articles and research information can be found at

About Oblivion (Part of Xebia)

Oblivion is an AWS Premier Consulting Partner and Solution Provider for both managed- and professional cloud services. Our mission is to guide our customers to become self-sufficient and innovative on a successful and effective cloud journey. We do this by designing, planning, migrating, and implementing cloud solutions widely, focussing on knowledge transfer to customers. Oblivion has been part of Xebia since June 2021. Xebia is an IT Consultancy and Software Development Company that has been creating digital leaders across the globe since 2001. With offices on every continent, Xebia helps the top 250 companies worldwide embrace innovation, adopt the latest technologies, and implement the most successful business models. To meet every digital demand, Xebia is organized into chapters. These are teams with tremendous knowledge and experience in Agile, DevOps, Data & AI, Cloud, Software Development, Security, Quality Assurance, LowCode, and Microsoft Solutions. In addition to high-quality consulting and state-of-the-art software, Xebia Academy offers the training that modern companies need to work better, smarter, and faster. Today, Xebia continues to expand through a buy-and-build strategy. We partner with leading IT companies to gain a greater foothold in the digital space.