What specific challenges does Xebia help the insurance industry solve?

Xebia helps insurers bridge the gap between experimentation and scaled adoption of AI and automation by addressing data fragmentation, legacy systems, regulatory compliance, inconsistent decision-making, and slow processes across underwriting, claims, and customer engagement. This enables carriers to deliver faster, fairer outcomes at lower cost, with full explainability and auditability.

How does Xebia utilize Generative AI (GenAI) to transform insurance operations?

Xebia leverages Generative AI to transform underwriting by analyzing historical claims data and enabling dynamic policy creation and pricing optimization. The GenAI OS, an enterprise AI orchestration platform, accelerates innovation and integrates GenAI into operational workflows across the organization to improve efficiency and decision quality.

What is Xebia's approach to modernizing legacy insurance systems and the digital core?

Xebia modernizes legacy systems by transitioning them to cloud-native architectures that improve scalability, resilience, and agility. Using low-code platforms, accelerators, and integration frameworks, Xebia enables rapid implementation and transformation of core insurance processes, often delivering measurable improvements within weeks or months.

Which specific low-code platforms does Xebia specialize in for insurance transformation?

Xebia specializes in Appian for workflow automation such as connected claims, OutSystems for agentic AI and scalable enterprise applications, Mendix as a certified partner for rapid business application development, and Salesforce for comprehensive insurance solutions like InsureX. These platforms provide modularity, faster deployment, and seamless integration across the insurance technology ecosystem.

What makes Xebia different from other IT consultancy and software engineering companies in insurance?

Xebia differentiates itself by embedding AI and automation into the core of insurance transformation rather than treating them as add-ons. With deep insurance expertise, strong software engineering capabilities, and experience from over 100 insurance projects, Xebia helps insurers move from pilot initiatives to enterprise-scale implementations with strong governance, speed, and measurable business outcomes.

Insurance

Where Insurance Meets Intelligence

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The insurance industry is undergoing a paradigm shift driven by AI, automation, and digital innovation. With rising regulatory complexities, evolving customer expectations, price competitiveness, streamlining underwriting & claims processes, and the pressure to mitigate risks like climate change and cyber threats, insurers need agile, technology-driven solutions.

Xebia partners with insurers to navigate this evolving landscape and modernize with AI-powered solutions and accelerators tailored for real-time claims processing, hyper-personalized underwriting, and embedded insurance models.

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The Industry Agenda

We are collaborating with our clients and partners to drive an exciting, technology-enabled transformation agenda — one that will define and shape a brighter, more innovative future for the insurance industry.

Enable real-time claims processing with intelligent automation and machine learning, enhancing fraud detection and ensuring faster customer payouts. Our Connected Claims solution, powered by the Appian Low-Code platform, provides a comprehensive view of each claim's journey, streamlining processes and minimizing claims leakage.

With omni-channel claim intake, a 360-degree view of claims, built-in analytics, and integration with existing systems, it optimizes operations and reduces costs.

Deliver hyper-personalized customer experiences through data-driven insights and AI-powered recommendation engines. Our InsureX solution on Salesforce streamlines insurance operations with automated tasks, minimizing errors and improving efficiency. It manages customer relationships, seamlessly covering customer policy, claims, cases, and refund processes.

The solution also supports simplified queries and immediate support connections. Automated verification speeds up claim settlements. InsureX can be opted for through analytics, easy data access, and reduced costs through automation.

Transform your insurance business with a data-driven strategy that goes beyond outdated spreadsheets and legacy data warehouses. Leverage modern data infrastructure, Operational Data Store (ODS) AI-driven analytics, and scalable cloud solutions to unlock real-time insights as well as management and regulatory reporting, optimize underwriting, and enhance customer personalization. Our solutions empower insurers to move from static data models to dynamic, predictive intelligence, enabling faster decision-making, risk mitigation, and increased profitability. With Xebia, you gain the strategy, technology, and expertise needed to harness data as a true business asset.

Our Innovation

Solutions

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Connected Claims

Streamline the claims lifecycle with intelligent automation, enhancing accuracy, efficiency, and customer satisfaction end-to-end.

Customer Service 360

Enhance the customer journey, streamline operational processes, and cultivate enduring customer loyalty.

InsureX on Salesforce

Enables intelligent end-to-end customer relationship management for policy and claim processes.

Insurance CPQ

Automate workflows, optimize pricing, and generate real-time quotes while reducing costs, improving operational efficiency, and enhancing customer satisfaction.