Navigating Your Cloud Journey with Expertise

Managed Cloud Services

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Reimagining Managed Services: The Xebia Approach

At Xebia, we believe Managed Services should do more than maintain the status quo—they should empower organizations to innovate faster, deliver better, reduce costs, and remain secure and compliant. This vision drives our approach across all layers of your cloud environment: Cloud Foundations, Platforms, and Apps & Workloads.

Whether we’re managing your foundational infrastructure, enabling tailored platforms, or supporting the applications and workloads critical to your business, we remain focused on enhancing productivity and innovation while maintaining essential guardrails for control.

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A Framework for Empowerment, Not Bottlenecks

Traditional Managed Services often centralize responsibility, creating bottlenecks that hinder throughput and flexibility. We take a different approach: delegating responsibilities within a framework of clearly defined rules. By promoting autonomy and alignment, we enable teams to deliver value fast, offering self-services that integrate with your platform engineering practices. This makes continuous delivery a reality while running in a managed environment.

Cloud Foundation

Delegated ownership for building and managing secure, scalable infrastructure

Platforms

Teams operate autonomously while adhering to standardized practices that optimize environments for innovation

 

Apps & Workloads 

Teams deliver business value faster while we handle compliance, observability, and availability.

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Modern Service Management: Bridging Tradition and Innovation

In today’s rapidly evolving digital landscape, service management must strike a delicate balance between agility and reliability. Many organizations still rely on traditional ITIL-based managed services, but modern businesses require approaches that embrace Agile and DevOps principles. Xebia blends the best of both worlds, ensuring operational stability while fostering innovation and speed.

The Evolution of Service Management

Modern service management doesn’t discard established practices; it builds upon them. ITIL principles remain vital for managing stability, compliance, and accountability, but the complexity of cloud-native environments demands flexibility and collaboration. By integrating Agile workflows and DevOps-enabled practices, service management evolves from a reactive process to a proactive enabler of business success.

Foundational Layer

Operational Excellence and Compliance

At the foundational level, service management ensures that cloud environments remain secure, compliant, and efficient. We leverage automated monitoring, lifecycle management, and proactive patching to ensure reliability. Traditional ITIL processes like incident and problem management are enhanced with real-time insights to minimize downtime and risks.

Platform Layer

Empowering Teams with Shared Capabilities

Platforms provide teams with the tools and environments they need to innovate. Modern service management ensures these platforms are highly available, secure, and optimized. Continuous feedback loops, Agile workflows, and shared accountability enable faster issue resolution and constant improvement.

Workload & Application Layer

Enabling Agility and Innovation

For applications and workloads, modern service management prioritizes DevOps principles: “you build it, you run it.” While teams retain ownership of their workloads, Xebia provides support when needed—whether through traditional managed services for IaaS or hands-on enablement for PaaS solutions. This hybrid approach allows teams to focus on delivering value while we handle operational intricacies.

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What Customers Can Expect

Partnering with Xebia for modern service management provides:

  • Flexibility: A tailored mix of traditional processes and modern, Agile approaches based on your needs.
  • Efficiency: Automation and best practices reduce manual tasks, enhancing speed and reducing errors.
  • Enablement: A focus on empowering your teams, ensuring they can operate independently while benefiting from our expertise.
  • Transparency: Clear communication and reporting at all levels, ensuring you have a complete view of performance, costs, and improvements.
  • Continuous Improvement: Regular reviews and adjustments based on feedback and evolving business needs.
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Custom Solutions That Evolve With You

Our adaptive approach ensures that our Managed Services evolve alongside your business at every cloud layer. Not only do we maintain what you have, but we ensure you keep up with cloud innovations, preventing the need for large-scale future overhauls.

“If there’s a gap between your requirements and our standard solutions, we create custom add-ons. These enhancements not only address specific needs but also contribute to the evolution of our offerings. These add-ons are shared with all our customers, ensuring continuous updates of new features and capabilities.” Marc Bruins,  CTO Managed Services Xebia Benelux

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The Xebia Difference: Unified Excellence Across Layers

Our Managed Services deliver consistent value across all cloud layers, with key advantages such as:

Versatility

Suitable for both new and existing environments

Alignment

Fully aligned with industry standards like the Cloud Adoption Framework & Well-Architected Framework

Automation

Delivered via Infrastructure as Code (IaC)

Managed Services

Entirely managed by Xebia to reduce operational overhead

Speed

Up and running in three weeks or less

High Standards

Designed to meet the rigorous Azure Expert MSP requirements

Compliance

ISO27001 certified and compliant with CIS and Azure Security Benchmarks by default

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The Path Forward

Modern service management isn’t just about processes—it’s about outcomes. By combining ITIL principles with Agile and DevOps philosophies, Xebia enables organizations to unlock the full potential of their cloud environments. It’s a journey of continuous learning, improvement, and collaboration, ensuring that your cloud investments drive measurable business success.

Let Xebia guide you toward a future where service management isn’t a constraint but a catalyst for transformation.