Reimagining Managed Services: The Xebia Approach
At Xebia, we believe Managed Services should do more than maintain the status quo—they should empower organizations to innovate faster, deliver better, reduce costs, and remain secure and compliant. This vision drives our approach across all layers of your cloud environment: Cloud Foundations, Platforms, and Apps & Workloads.
Whether we’re managing your foundational infrastructure, enabling tailored platforms, or supporting the applications and workloads critical to your business, we remain focused on enhancing productivity and innovation while maintaining essential guardrails for control.
A Framework for Empowerment, Not Bottlenecks
Cloud Foundation
Delegated ownership for building and managing secure, scalable infrastructure
Platforms
Teams operate autonomously while adhering to standardized practices that optimize environments for innovation
Apps & Workloads
Teams deliver business value faster while we handle compliance, observability, and availability.
Modern Service Management: Bridging Tradition and Innovation
The Evolution of Service Management
Foundational Layer
Operational Excellence and Compliance
At the foundational level, service management ensures that cloud environments remain secure, compliant, and efficient. We leverage automated monitoring, lifecycle management, and proactive patching to ensure reliability. Traditional ITIL processes like incident and problem management are enhanced with real-time insights to minimize downtime and risks.
Platform Layer
Empowering Teams with Shared Capabilities
Platforms provide teams with the tools and environments they need to innovate. Modern service management ensures these platforms are highly available, secure, and optimized. Continuous feedback loops, Agile workflows, and shared accountability enable faster issue resolution and constant improvement.
Workload & Application Layer
Enabling Agility and Innovation
For applications and workloads, modern service management prioritizes DevOps principles: “you build it, you run it.” While teams retain ownership of their workloads, Xebia provides support when needed—whether through traditional managed services for IaaS or hands-on enablement for PaaS solutions. This hybrid approach allows teams to focus on delivering value while we handle operational intricacies.
What Customers Can Expect
Partnering with Xebia for modern service management provides:
- Flexibility: A tailored mix of traditional processes and modern, Agile approaches based on your needs.
- Efficiency: Automation and best practices reduce manual tasks, enhancing speed and reducing errors.
- Enablement: A focus on empowering your teams, ensuring they can operate independently while benefiting from our expertise.
- Transparency: Clear communication and reporting at all levels, ensuring you have a complete view of performance, costs, and improvements.
- Continuous Improvement: Regular reviews and adjustments based on feedback and evolving business needs.
Custom Solutions That Evolve With You
“If there’s a gap between your requirements and our standard solutions, we create custom add-ons. These enhancements not only address specific needs but also contribute to the evolution of our offerings. These add-ons are shared with all our customers, ensuring continuous updates of new features and capabilities.” Marc Bruins, CTO Managed Services Xebia Benelux
The Xebia Difference: Unified Excellence Across Layers
Versatility
Suitable for both new and existing environments
Alignment
Fully aligned with industry standards like the Cloud Adoption Framework & Well-Architected Framework
Automation
Delivered via Infrastructure as Code (IaC)
Managed Services
Entirely managed by Xebia to reduce operational overhead
Speed
Up and running in three weeks or less
High Standards
Designed to meet the rigorous Azure Expert MSP requirements
Compliance
ISO27001 certified and compliant with CIS and Azure Security Benchmarks by default
The Path Forward
Modern service management isn’t just about processes—it’s about outcomes. By combining ITIL principles with Agile and DevOps philosophies, Xebia enables organizations to unlock the full potential of their cloud environments. It’s a journey of continuous learning, improvement, and collaboration, ensuring that your cloud investments drive measurable business success.
Let Xebia guide you toward a future where service management isn’t a constraint but a catalyst for transformation.