Xebia Services

Scaled GenAI

Unlocking Business Value with Scaled GenAI

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At Xebia, we understand that businesses today are navigating the complexities of implementing AI-driven solutions in a fast-evolving digital landscape.

Generative AI is a powerful tool, but the journey from potential business value to proven impact isn’t always straightforward. When businesses identify a promising use case, they often fear the solution may behave unpredictably and worry about the challenges of scaling it to production in a cost-effective and timely manner.

Xebia’s Scaled GenAI Framework is designed to tackle these challenges head-on, ensuring your AI initiatives deliver measurable value while mitigating risks.

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The Challenges in Generative AI Today

Generative AI is reshaping industries, offering unparalleled capabilities in automation, productivity, and personalization. However, transitioning from experimental PoCs (proof of concepts) to robust, scalable production systems brings unique challenges, including:

Unclear Business Impact

Will the solution be adopted? Is it solving a real problem or creating one?

Uncertain Costs

What’s the financial impact of errors like hallucinations? Will running the LLMs be more expensive than the gains?

Hallucinations

How do you avoid unpredictable outputs? Without intelligent guardrails, you’ll be left at the mercy of a black box.

Data Sensitivity

Will LLMs leak sensitive data to (malicious) users? Protecting sensitive data during training and deployment is a non-negotiable priority.

Difficult to bring to production

How do you test, deploy, and continuously improve LLMs with confidence?

Model Customization

Without proper customization, including fine-tuning and adaptation to your domain, the solution may fall short in delivering accurate, relevant, and actionable outcomes.

Xebia GenAI Services

Our Generative AI services are designed to help organizations unlock the full potential of AI, from strategic planning to large-scale deployment. We provide the tools and expertise to accelerate innovation and deliver measurable results.


Scale GenAI

Scaled GenAI Framework

At Xebia, we take a comprehensive, end-to-end approach to building and scaling GenAI solutions to deliver true business value. Our framework is designed to ensure that your initiatives are thoughtfully crafted, efficiently deployed, and continuously refined for maximum impact.

1. Solution Design

We start by understanding your organization’s core business objectives and aligning your AI initiatives with them. This involves defining clear, value-driven use cases while proactively building safeguards to minimize risks such as model hallucinations or data exposure. Our collaborative approach ensures your AI strategy is focused, scalable, and tailored to your industry-specific needs.

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2. Development & Experimentation

With the roadmap in place, we move to development and experimentation. Our experts fine-tune foundational models like GPT using domain-specific data, ensuring accuracy and relevance. We enhance performance using synthetic data and apply human-in-the-loop techniques when needed to enhance model performance. By experimenting with multiple model architectures, we identify the optimal approach for your unique requirements, sometimes fine-tuning small language models for cost-effective, domain-specific challenges.

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3. Deployment

A well-trained model delivers value when seamlessly deployed and integrated into your existing environment, whether on-premise or in the cloud. We prioritize data security, implement intelligent guardrails, and establish model governance. We deliver scalable solutions with minimal operational disruption by leveraging small language models for cost-effective, domain-specific performance and ensuring robust CI/CD pipelines.

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4. Operations

Our commitment doesn’t end with deployment. We actively monitor AI models to maintain performance and stability, delivering consistent results. Actionable metrics are established to track success, and we provide comprehensive training for end-users on how to use the model and to recognize potential issues.

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5. Continuous Improvement

AI systems need continuous refinement to keep pace with changing business needs and evolving data. We regularly retrain and fine-tune models using updated datasets, enhancing accuracy, and expanding capabilities. As your business grows, our solutions scale with it, driving sustainable success.

Whitepaper "How to Prioritize LLM Use Cases"

Download the whitepaper to find out:

  • The business impact LLMs can have on your company
  • How to assess if an LLM use case is worth investing in
  • The Suitability, Impact, and Feasibility drivers that determine your decision

Enhancing Chatbot Performance for a Leading Financial Institution

  • Challenge: Handling 85,000 weekly customer inquiries with only 40-45% resolution from existing chatbot systems, leading to high agent workloads and longer wait times. 
  • Solution: We implemented a unified, LLM-driven chatbot with validated responses powered by Google Vertex AI. 
  • Outcome: Resolution rates via the chatbot increased by 20%, significantly reducing the workload on support agents and improving response times. 
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Transforming Menu Digitization for a Leading Global Food Delivery Platform

  • Challenge: Manually digitizing over 1,700+ restaurant menus monthly required 2-4 hours per menu, overloading customer service teams. 
  • Solution: We implemented a multimodal AI model to automate menu categorization, item extraction, and data structuring to streamline processes. 
  • Outcome: The solution reduced the time required per menu by 40-50%, significantly boosting productivity. 
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    Streamlining Claims Processing for a Leading Insurer

    • Challenge: Managing complex claims processing heavily relied on senior staff involvement. 
    • Solution: Deploying a GenAI assistant to provide instant access to internal guidelines, documents, and a payout estimation tool powered by historical claims data. 
    • Outcome: Junior staff significantly improved their efficiency, reducing dependency on senior employees and streamlining the overall claims process. 
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    Why Choose Xebia?

    Industry Expertise

    From strategy to managed services, our comprehensive approach addresses every stage of your AI journey.

    End-to-End Offerings

    From strategy to managed services, our comprehensive approach addresses every stage of your AI journey.

    Trusted Solutions

    Our solutions comply with evolving AI regulations to ensure secure, ethical implementations in every project.

    Proven Impact

    Our scalable AI solutions have driven measurable business outcomes across industries.

    World-Class Training

    Through our training programs, we equip your team with skills needed to succeed in an AI-first world.

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