Smart Facility Management
Streamline facility operations with real-time visibility, automation, and control.
Xebia’s Smart Facility Management is an all-in-one solution designed to drive end-to-end operational efficiency. Seamlessly integrated with Appian, it centralizes asset management, automates work orders, and enables intelligent maintenance scheduling, all in real time. With a unified view of facility operations, teams can streamline processes, reduce downtime, and proactively manage resources for greater productivity and cost control.
The Business Challenge
No Centralized Operational View
Facility managers lack a unified dashboard to monitor assets, prioritize urgent issues, and manage work orders effectively. This absence of real-time, actionable insights puts scheduled repairs and ongoing operations at risk.
Reactive, Inefficient Operations
The reliance on a break-fix approach—without modern tools or automation—leads to inefficiencies, delays, and higher operational costs. Reactive maintenance models limit an organization’s ability to scale or optimize.
Disconnected Scheduling & Resource Allocation
Scheduling work orders is complicated by the lack of visibility into technician availability, skills, and past performance. This siloed process prevents managers from assembling the right team and slows response times.
Limited Asset Lifecycle Visibility
When assets are moved across locations or buildings, tracking their history becomes difficult. Without accurate lifecycle data, decisions around asset health, usage, and maintenance are often based on assumptions—especially risky when dealing with critical infrastructure.
Lack of Mobile Enablement in the Field
Without mobile access, technicians struggle to respond to changes in job status or emergencies in real time. They’re also cut off from vital tools like asset manuals, historical data, and real-time communication with back-office teams.
Key Features
Track KPIs with Holistic View
Take control of your floors, assets, and facility with complete visibility on each work order performed as part of the maintenance plans. Keep an eye on the performance indicators and a lot more through a holistic maintenance view.
Auto-Create Work Orders
Auto-create your work orders across multiple assets and floors with advanced configurations to look ahead of time and bundle the maintenance task by buildings, site, and other categories.
Manage Asset Lifecycle
Stay on top of your asset life cycle through the asset records - to see if any of these need any repair, maintenance, or replacement. View detailed audits and work orders, asset maintenance over time, track the amount spent so far, and compare spent v/s allocated budget.
Mark and Tag Assets
Facility managers, operations team, and field technicians can mark the known assets on floor plans, and tag them against a room, common area, parking space, or any other location in an easy-to-use way, enabling documentation and faster access to the assets.
Customize Key Parameters
Configure different parameters on which you would like to schedule work orders, such as customer-preferred technician, closest proximity to the customer site, technician skills, self-optimization capabilities for every technician, and more.
Get a Dedicated Mobile App
Integrate with the Field Service application, built 100% on Appian, to get a dedicated mobile app designed specifically for technicians.
Alert Notifications for Assets
Prompt alert notifications via IoT device or any alerting system for your critical performing assets that need immediate attention before it gets too late.
Manage Outsourced Sites
Manage internal or external sites effortlessly through outsourced partner sites capabilities.
The Business Impact
Real-Time Operational Visibility
Gain a unified view of assets, work orders, and maintenance plans—enabling faster response, better prioritization, and proactive decision-making.
Reduced Downtime and Maintenance Costs
Shift from reactive to predictive maintenance, minimizing equipment failures and reducing costs by bundling and automating routine tasks.
Streamlined Scheduling and Resource Allocation
Optimize technician dispatch with smart scheduling based on availability, skills, and proximity—accelerating resolution times and improving service quality.
Improved Asset Utilization and Lifecycle Management
Track asset health and history across locations to make smarter repair, replacement, and budgeting decisions—extending asset lifespan and ROI.
Greater Control Over Internal and Outsourced Sites
Ensure consistent facility operations across owned and third-party sites with configurable workflows, built-in compliance checks, and centralized reporting.
Enhanced Mobile Productivity
Empower technicians with real-time access to asset data, work orders, and manuals via a dedicated mobile app—boosting field efficiency and first-time fix rates.
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