Roadside Assistance Solution
A scalable, cloud-native platform for real-time vehicle support
Xebia’s Roadside Assistance Solution is a modern, cloud-native platform that helps automotive OEMs, insurers, and fleet operators provide seamless support during vehicle breakdowns or emergencies.
Deliver fast, reliable roadside assistance with AI-ready, low-code workflows and secure AWS cloud infrastructure.
Built on AWS and powered by OutSystems, it enables end-to-end service delivery with real-time tracking, automated dispatch, and digital-first customer engagement.
From flat tires and battery failures to towing requests, the platform orchestrates the entire process—ensuring quick response, transparent communication, and high customer satisfaction across geographies.
Our Approach
We deliver through an agile, end-to-end engagement model designed for speed, scale, and business impact:
- Scope – Understand client requirements and workflows.
- Design – Architect the platform with AWS + OutSystems integration.
- Develop – Build and configure workflows, integrations, and interfaces.
- Validate – Test performance, security, and customer experience.
- Deliver – Go-live with monitoring, documentation, and hypercare support.
Key Features
Multi-Channel Request Handling
Customers can request assistance via mobile app, web, or call center, ensuring accessibility across different channels.
Real-Time GPS Tracking
Track assistance vehicles live, giving customers visibility on location and estimated arrival times.
Dynamic Dispatch Engine
Automated assignment of service agents based on proximity, availability, and SLA requirements.
Customer Notifications
SMS, email, and push notifications keep customers informed at every stage of the service process.
Digital Workflow Automation
End-to-end orchestration from request creation to service resolution, reducing manual overhead.
Incident Reporting & Analysis
Comprehensive dashboards provide insights into service performance, trends, and customer experience.
Role-Based Access
Dedicated access levels for OEMs, admins, call center staff, and field agents ensure secure and controlled operations.
Offline Support
Field agents can capture and process data in low-connectivity environments, with automatic sync when online.
White-Label Capability
The platform can be fully branded for OEMs, insurers, or mobility partners.
Use Cases
Roadside support for automotive OEMs
Insurance integration for policyholder services
Emergency response management for authorities
Fleet breakdown automation for logistics and mobility providers
White-label roadside platform for mobility startups and partners
Deployment
Powered by AWS & OutSystems
The solution combines the agility of OutSystems low-code development with the scalability and resilience of AWS services:
- Amazon API Gateway & AWS Lambda – Secure, serverless backend logic
- Amazon DynamoDB / RDS – Case management data storage
- Amazon S3 – Document and media storage
- Amazon SNS & Pinpoint – Omni-channel notifications
- Amazon Cognito – Authentication and access control
- Amazon CloudWatch – Monitoring and alerting
- AWS WAF & Shield – Enterprise-grade security and DDoS protection
Key Benefits
- Accelerated time-to-market through low-code delivery
- Reduced operational costs with serverless architecture
- Higher customer satisfaction via real-time engagement and transparency
- Scalable and secure foundation to handle peak demand
- Flexible customization to meet regional and partner-specific needs
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