Accelerate Onboarding and Maximize Customer Engagement
Empower your frontline retail staff from day one with intelligent, autonomous support.
With high staff turnover and operational complexity, retailers need to be able to onboard new in-store staff quickly so they are confident in their contact with customers, capable to deliver the right information, and ready to serve.
The In-Store Onboarding Assistant for Retail transforms the employee experience by providing a centralized, AI-powered assistant that proactively delivers task-relevant knowledge, solves problems autonomously, and executes operational tasks across systems so your staff can focus on customers from day one.
In-Store Onboarding Assistant for Retail serves as central “go-to” platform for everything a retail employee needs. Training, support, product knowledge, incident resolution, stock management, and more. It integrates with internal systems, learns from real-world operations, and anticipates needs before questions are asked.
Features
Proactive Onboarding and Real-Time Coaching
New employees receive personalized, step-by-step guidance through onboarding, with smart prompts to reinforce learning in real-time. From store procedures to emergency protocols and product highlights, the solution curates and delivers what matters—when it matters.
Autonomous Issue Handling
From till malfunctions to product returns or escalations, employees are guided through each resolution step—or the solution acts on their behalf by logging incidents, filling forms, or contacting support. No more waiting, no more tickets.
Goal-Driven Task Execution
Employees simply state their goal (e.g., “Check stock in nearby locations” or “Initiate return process”), and the solution handles the back-end operations across systems—presenting results instantly, without manual work or switching platforms.
Benefits
Reduction in Onboarding Time
New hires get up to speed faster with guided, task-relevant coaching, enabling them to contribute on the shop floor from day one.
80%
Less Pressure on Support Organization
Frontline staff solve problems independently with AI-guided workflows, reducing reliance on helpdesks and store managers.
AI-Guided
Improved Customer Satisfaction and Sales Conversion
Employees stay focused on customer interactions, equipped with instant access to product knowledge and resolution tools.
Instant Access
Higher Employee Confidence and Retention
Staff feel supported and empowered through smart assistance, improving job satisfaction and reducing early churn.
Reduce Churn
Streamlined Operations and Reduced Training Costs
By centralizing knowledge and automating guidance, the solution cuts down on manual training hours and system overhead.
Reduce Cost
Redefining Customer Experience Across the In-Store Journey. This solution is designed for large-scale retail operations where fast onboarding, consistent in-store execution, and outstanding customer experience are critical to success. It’s ideal for retailers seeking to streamline associate training, support rapid growth, elevate service standards, and ensure every employee is equipped to deliver brand-aligned, informed interactions from day one.
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