Service Request
Customers raise a request via app or helpline, with option to upload damage images
DriveResQ
AI-Powered Roadside Assistance Solution
Traditional roadside assistance is slow, fragmented, and inefficient. Xebia’s solution, DriveResQ, built on the OutSystems low-code platform and integrated with Google Gemini AI, delivers fast, intelligent, and transparent recovery. Customers raise tickets with images and track status in real time, technicians receive GPS-based job allocation and payments, and admins manage tickets, assignments, and reports with ease. With automation, AI-powered damage assessment, and real-time connectivity, RSA helps drivers get back on the road quickly while service providers run efficient operations.
The Business Challenge
Slow Response Times
Traditional RSA lacks automation, causing delays in reaching stranded drivers.
Disconnected Communication
Fragmented interactions between customers, technicians, and support teams reduce efficiency.
Limited Intelligence
Manual processes and lack of AI-driven insights slow damage assessment and resolution.
Operational Inefficiency
Service providers struggle with technician allocation, real-time tracking, and visibility.
Poor User Experience
Customers lack transparency on progress, costs, and technician arrival.
Key Features
Instant Mobile Help
Customers raise requests via app and GPS-enabled track real-time tracking end-to-end.
AI Powered Image Assessment
Upload photos for instant AI-based analysis of repair needs and cost estimates.
Seamless Technician Dispatch
Connects customers with the nearest available technician using GPS-enabled allocation.
Complete Transparency
Live tracking from ticket creation to job completion for peace of mind.
Integrated Payments
Secure, hassle-free in-app payments once service is delivered.
Smart Admin Controls
Role-based dashboards for admins to monitor technicians, assign tasks, and track operations.
Offline Mobile Support & Secure Architecture
Works in low-connectivity zones with RBAC, encrypted storage, and secure APIs.
How DriveResQ Works
Admins monitor jobs, assign tasks, and access detailed performance and billing reports
AI-Powered Assessment
AI analyzes images, gives instant cost estimates, and recommends the right support.
Technician Assignment
GPS-enabled auto-dispatch ensures nearest technician is assigned with full details
Real-Time Tracking
Customers track technician location, get live notifications, and connect instantly.
Service Completion
Technician resolves the issue on-site; customers confirm and receive a digital invoice.
The Business Impact
Faster Response Times
Minimized driver wait times through AI and automation.
60%
Optimized Technician Efficiency
Smart allocation ensures quicker resolution.
30%
Improved Admin Oversight
Transparency across the service journey builds confidence.
30%
Enhanced Driver Experience
Less time stranded, more time on the move.
80%
Contact
Let’s discuss how we can support your journey.