Agent CRUISE
Transforming fragmented customer feedback into real-time, actionable intelligence
Agentic Customer Response Unification & Intelligence Suite Engine collapses weeks of manual triage into real-time insight by orchestrating an LLM-powered agent mesh within a cloud-agnostic microservices fabric. Deploy on Databricks, AWS, Azure, GCP, or on-prem — and start realizing value immediately.
Travel and hospitality organizations are overwhelmed by multilingual customer feedback scattered across surveys, reviews, NPS forms, call transcripts, and chat logs. Traditional BI tools and siloed analytics can’t keep up with the growing volume, velocity, and variability—while customers increasingly expect real-time, personalized service.
Agent CRUISE introduces an agentic, AI-native feedback intelligence layer that automates the discovery of friction points, sentiment trends, and root causes. The result is a unified, decision-ready view of customer voice. With CRUISE, insights are not merely generated—they’re operationalized across teams and processes.
Key Features
Topic Extractor
Leverages unsupervised algorithms (LDA, BERTopic) and domain-aligned transformer embeddings to auto-discover high-impact themes, complaints, and suggestions from unstructured guest feedback
Sentifit
Performs sentiment scoring across multiple dimensions (product, crew, experience) and generates RAG-based executive summaries in natural language tailored for C-suite consumption
Visualizer
Renders interactive dashboards and visual storytelling - auto-surfaces sentiment shifts and root cause analysis
How Agent CRUISE Can Transform Your Business
Eliminate Manual Effort
Automate topic modeling and sentiment scoring to replace weeks of manual feedback triage.
Uncover Hidden Root Causes
Reveal issues buried in free-text feedback that traditional analytics typically miss.
Accelerate Feedback-to-Action
Access real-time insights and exportable executive summaries that speed up decision-making.
Improve Customer Experience
Spot systemic gaps early and act before they escalate into churn or dissatisfaction.
Optimize Operational Performance
Gain clear visibility into what’s working, what’s failing, and why—across every touchpoint.
System Architecture
Agent CRUISE is engineered as a Kubernetes-native, microservices-based system deployable across AWS, Azure, GCP, private cloud, or on-prem.
- Vector databases for fast semantic search
- Kafka/EventBridge for real-time event propagation
- AI Gateway for prompt routing, token redaction, and observability
- Vault-based secrets management
- Mutual TLS securing communication across all services
CRUISE ships with a production-grade Next.js dashboard featuring sentiment heatmaps, dimension filters, root-cause exploration, and export options (PDF, CSV, PowerPoint). Accessible via SSO-enabled UI or API endpoints for embedding in your own portals.
Deployment is frictionless—Terraform scripts, rapid onboarding, and REST APIs ensure seamless integration with your existing systems.
Why Choose Agent CRUISE?
- Cloud-agnostic and enterprise-ready
- Designed for high-volume, multilingual environments
- Purpose-built for feedback intelligence at scale
- Extensible architecture to add custom agents
- Fast time-to-value through automation and modularity
- Proven in real-world deployments, including pilots with 30,000+ feedback records where over 70% of insights were trapped in unstructured text
CRUISE doesn’t just analyze sentiment—it turns customer voice into a measurable, operational advantage.
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