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Guest
Connect with Keeya Wang-Jones:
https://www.linkedin.com/in/keeyawangjones
Outline
00:00:00 – Intro00:00:23 – Ingka and enabling coworkers
00:02:51 – Customer journey mapping
00:04:16 – Keeya used to be a coworker on the floor
00:05:28 – 80-20 focus areas
00:08:44 – Encouraging others to start experimenting
00:13:12 – Figuring out your passion
00:15:34 – Understanding the strategy
00:18:48 – Executing with intent
00:19:37 – Strategy to deliverables
00:21:36 – Communication is key
00:23:59 – Accommodating for diversity
00:27:06 – Transparency brings safe spaces
00:29:38 – Assumptions and survival mode
00:33:50 – Being as transparent as can be
00:35:19 – Empathy and tough love
00:38:11 – Feedback and job reviews
00:41:21 – Understanding costs
00:43:28 – Building partnerships
00:46:22 – Managers vs. leaders
00:49:32 – What type of leader do you want to be?