Customer Stories
Xebia Transforms Airport Security Operations with Appian-Powered Unified Mobility Platform
Leading Saudi airport reimagine security and safety operations with a unified automation platform that improved shift planning, incident management, and real-time visibility.
Partners:
Capabilities:
Regions:
Industries:
Partners:
Capabilities:
Regions:
Industries:
At a Glance
Client
A leading Saudi airport management company based in Riyadh
Challenge
Fragmented, manual security operations with little coordination or real-time oversight
Solution
Security Mobility Solutions (SMS), a low-code automation platform built with Appian
Results
- Real-time insights for smarter shift allocation and incident response
- Centralized management of inspections, audits, and compliance
The Client
A leading airport management company based in Riyadh, responsible for overseeing operations at one of the most active aviation hubs in Saudi Arabia to ensure safe, secure, and seamless airport experiences for millions of passengers annually.
Challenge: Legacy Systems Jeopardizing Passenger Safety
The client’s security and safety operations were run on manual processes with limited visibility and little coordination between teams. Shift planning was slow, inspections and audits lacked traceability, and incident handling was fragmented. The lack of real-time operational insight resulted in risks, inefficiencies, and delays in decision-making. The company needed a robust, end-to-end system to efficiently manage the complexity and scale of airport security and safety operations.
Solution: Scalable, Unified Command Platform Built on Appian
Xebia partnered with Appian to design an end-to-end, scalable Security Mobility Solutions (SMS) with real-time dashboards, automated task flows, and cross-division coordination. The comprehensive automation platform for airport security and safety operations included the following features:
- Enterprise-Grade Scalability built to adapt to high volumes and future regulatory needs
- Smart Shift Distribution with automated roster management to optimize workforce allocation and reduce manual errors
- Intelligent Task Management for inspections, incidents, and audits, driven by real-time data
- End-to-End Coverage, including violation reporting, permits, and risk management
- Live Dashboards and Visual Logs giving leadership real-time insights and operational control
- Cross-Division Collaboration bridging security and safety teams for coordinated action
Results: Efficiency and Compliance Powered by Automation
The airport moved from fragmented, manual processes to a digital command center for security operations:
- Automated shift assignments reduced errors and saved time
- Faster incident response and traceable inspections improved compliance
- Centralized dashboards provided leadership with real-time decision-making power
- Cross-department collaboration increased efficiency and accountability
- Future-ready foundation for scalable, high-security operations
Looking Ahead
The SMS platform is now the backbone of the client’s airport security operations. Looking ahead, the company plans to expand the solution’s scope, integrating more processes and extending automation capabilities to future terminals and regional airports.
Explore More
Discover how Xebia can help you modernize mission-critical operations with intelligent automation. Explore similar stories >
Contact