Customer Stories
Scaling GitHub Copilot for 6,500+ Users at a Leading Global Bank
From License to Leverage. Enabling thousands of employees at a leading
global bank to use GitHub Copilot effectively.
Industries:
Capabilities:
Industries:
Capabilities:
Partnering with Xebia, the bank executed a comprehensive enablement strategy
covering online learning, train-the-trainer programs, community building, and
governance. As a result, the organization now boasts over 35 in-house GitHub
Copilot Champions (trainers) and 1,700 active users, with plans to reach 6,500+
by year-end.
At a Glance
Challenge
A multinational bank aimed to onboard 2,500 employees onto GitHub Copilot within three months post–proof of concept. While licenses were secured, the bank lacked a scalable enablement strategy to drive adoption, risking underutilization.
Solution
Xebia implemented a structured enablement program based on its GitHub Adoption Framework. Key components included foundational training, a train-the-trainer initiative for 35+ internal champions, and the creation of a self-sustaining learning community with governance best practices.
Results
Over 1,700 employees effectively onboarded with practical Copilot skills. More than 90% of new internal trainers had no prior experience. The initiative helped GitHub achieve significant license revenue growth and positioned the bank for broader platform adoption.
Business Challenge
This multinational bank operates across dozens of countries, serving millions of private
and corporate clients.
Driven by the promise of productivity gains and a culture of continuous improvement, the bank was eager to adopt GitHub Copilot. After a successful proof of concept (PoC), the goal was to onboard the first 2,500 users within three months. Licenses were purchased, and GitHub recommended Xebia to help scale adoption effectively.
Rob Bos, GitHub Trainer and DevOps Consultant at Xebia, explained:
“We often see companies simply giving people a license and directing them to
YouTube videos, which results in limited understanding. Typically, users grasp only 10–15% of the functionalities because they haven’t fully learned the tool or adjusted their
mindset and way of working. Our approach brings them to at least 80% proficiency
in just a few weeks.”
He added, “We had previously collaborated with this bank on other DevOps enablement
projects, and being invited back for this initiative was a great recognition.”
Solution
Given the large scale of the rollout, Xebia placed strong emphasis on a train-the-trainer component. Bos explained: “We could train 6,500 people ourselves, but that’s not our
approach. We prefer to share our knowledge and empower others to do the same,
fostering an in-house community.”
Xebia’s proposal was based on its GitHub Adoption Framework (developed in partnership with GitHub) and structured around three streams:
1. The Groundwork
- Custom “GitHub Copilot Foundations” webinar for internal distribution
- License activation for all intended users
- Creation of a metrics dashboard
- Development of a champion recruitment strategy
2. Train-the-Trainer
- Training groups of 12 champions (executed three times), covering both GitHub Copilot and effective instructional techniques
- Co-training with each champion twice in a supportive environment
- Enabling independent delivery of training, with aftercare as needed
3. Community & Governance
- Teaching champions how to build and sustain a community through sharing tips, updates, and Q&A sessions
- Consulting on governance, including license management for departing employees
Implementation
Over three months, Xebia and the bank implemented the plan. Because the proposal
was heavily training-oriented, a team of ten Xebians joined the project.
However, an unexpected hurdle emerged.
Bos explained: “The internal marketing of the project—recruiting champions, freeing up time for training, and managing communication was meant to be handled internally.
When that proved difficult, we took over much of that responsibility, rewriting the plan,
identifying champions, and managing logistics.”
This adjustment reduced training frequency and delayed early progress. Many
champions struggled to find the time to participate due to their leadership roles.
To ease the load and sustain momentum, Xebia trained an additional 24 champions. Bos noted: “Once we got up to speed, we began seeing real benefits. Champions
started collaborating and supporting one another, often across teams that hadn’t
interacted before. It was great to see the community take shape.”
Results
In-House Expertise
Over 35 professionals
trained as internal GitHub
Copilot trainers, with more
than 90% having no prior
experience.
Widespread Adoption
1,700 employees onboarded
with licenses and practical skills, with most training now
delivered internally.
Revenue Growth
A significant number of
Copilot licenses purchased,
representing a notable
revenue increase for GitHub.
New Platform Adoption
The bank adopted GitHub
solutions for the first time,
creating opportunities for
future integration and portfolioexpansion.
Key Learnings
With experience from this engagement, Xebia refined its approach in similar large-scale Copilot rollouts for other enterprises.
Key improvements include:
- Clarity on Scope: Clearly define which “Copilot” solution is being implemented
to avoid confusion with other AI assistants. - Quantified Planning: Establish the number of intended users upfront and divide by 25 to determine the number of required champions and training sessions.
- Defined Responsibilities: Ensure the client owns internal recruitment and communication efforts before project kickoff.
- Learning Infrastructure: Use a centralized learning platform to track participation and ensure training completion before license allocation.
- Preconditions & Expectations: Start each engagement with a session to clarify commitments, responsibilities, and success metrics.
Future
After the initial three-month phase, the bank asked Xebia to continue supporting
the initiative, to strengthen what had been built and scale further.
“Our goal is ambitious,” Bos said. “We plan to enable over 6,500 employees by year-end. To achieve this, we’ll train more champions, add self-study materials, and break training into smaller, more digestible pieces to make the workload even more manageable."
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