Customer Stories
Major Ministry in Saudi Arabia Transforms Citizens Welfare Service Delivery with Xebia’s eServices Accelerator
By digitizing 50+ welfare services, Xebia helped a major Saudi ministry provide faster, transparent, and more reliable access to welfare services to more than one million citizens across the Kingdom.
At a Glance
Client
Government, Kingdom of Saudi Arabia
Challenge
Legacy systems and manual processes slowed welfare service delivery and created accessibility gaps
Solution
Scalable low-code platform eServices Accelerator integrating 10+ systems into a unified, citizen-first platform
Results
50+ services digitized, 1M+ users onboarded, 80% faster service delivery
The Client
A major Saudi ministry responsible for supporting vulnerable and dependent citizens, it delivers essential welfare services to millions and is aligned with the Kingdom’s Vision 2030 agenda to drive efficiency, transparency, and citizen empowerment.
Challenge: Legacy Systems and Manual Processes Delayed Service Delivery
The ministry’s legacy systems and manual processes delayed the delivery of essential welfare services to the citizens. Siloed operations across multiple systems made change requests slow and costly. To accelerate delivery and improve accessibility, the ministry needed a scalable platform to digitize 50+ services quickly, integrate with 10+ external systems, and deliver a seamless citizen experience.
Solution: A Unified Digital Platform Built for Scale
Xebia deployed its low-code-powered eServices Accelerator to enable fast, seamless digitization. The customized platform unified service delivery, integrated with 10+ external systems and provided citizens with a single point of access, ensuring automation, scale, and user-friendly access.
Solution highlights:
- 50+ essential services digitized in just 6 months
- Scalable platform supporting 1M+ citizen users
- Real-time integration across 10+ systems
- Unified interface tailored for diverse citizen needs
- Automated dashboards for monitoring performance
- Agile practices to ensure continuous tech support and enhancements
Results: Faster Access to Essential Welfare Services
Through measurable, citizen-centric transformation, the ministry transformed the way welfare services are delivered in Saudi Arabia:
- 80% faster service delivery
- 50+ digitized services across departments
- 1M+ users onboarded via a unified portal
- 10 external systems integrated seamlessly
- Enhanced flexibility for ongoing change requests
Looking Ahead
Committed to delivering exceptional value to the citizens, the ministry continues to partner with Xebia on their digital journey. Future phases will focus on greater personalization, new service rollouts, and advanced automation to further improve accessibility and efficiency.
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