Customer Stories
Saudi Ministry Modernizes Social Worker Licensing with Xebia’s Intelligent Automation Solution
Xebia helped a major Saudi ministry to digitize its Social Worker Licensing (SWL) processes, reducing turnaround time, improving transparency, and setting the foundation for future-ready licensing.
At a Glance
Client
Government, Kingdom of Saudi Arabia
Challenge
Paper-based licensing took 10+ days and relied on fragmented systems
Solution
Low-code platform automating workflows and integrations
Results
Licensing approvals reduced to 1 day with 5 ministries integrated
The Client
A key public welfare ministry in Saudi Arabia, responsible for overseeing licensing of social workers, wanted to accelerate professional licensing operations and ensure compliance to align with the Kingdom’s Vision 2030.
Challenge: Manual, Fragmented Process Slowing License Approvals
The ministry's legacy licensing process relied on paper forms and manual handovers across multiple ministries, leading to delays in approvals, which often stretched beyond ten days. Fragmented workflows lacked visibility into application tracking, slowing service delivery. This also created compliance risks and lowered satisfaction for applicants.
Solution: Digitizing End-to-End Licensing Process with Automation
Xebia deployed its eServices Accelerator, a low-code-powered, modular platform, to digitize the SWL process end-to-end. The solution streamlined licensing through automation, integrations, and user-centric design.
The solution introduced more than 10 automated workflows covering every stage of licensing. It integrated 5 ministries to enable seamless collaboration and offered real-time tracking with alerts for applicants. Audit-ready workflows strengthened compliance and transparency, while role-based dashboards provided the visibility required for smarter case management.
Results: Faster Approvals, Higher Accuracy, and 90% Efficiency Gain
The impact of the new platform was felt almost immediately. With an efficiency gain of nearly 90%, approval time decreased from 10+ days to 1 day. Real-time integration with 5 government ministries created a connected ecosystem that facilitated seamless information exchange and improved accuracy and compliance oversight. While the staff benefited from greater efficiency, the applicants experienced faster, more transparent SWL services.
- 80% faster service delivery
- 50+ digitized services across departments
- 1M+ users onboarded via a unified portal
- 10 external systems integrated seamlessly
- Enhanced flexibility for ongoing change requests
Looking Ahead: Proven Model to Digitize Licensing Services Across Ministries
Built on the success of SWL, the platform is now enabling other ministries — such as Agriculture — to digitize professional licensing at scale. The modular, compliant, and user-friendly design positions the ministry for future expansion of cross-ministry digital services.
Explore More
Discover how Xebia’s eServices Accelerator can help modernize citizen services with the power of low-code and automation. Learn more →
Contact