Customer Stories
Real Estate and Facility Management Software Leader Drives Growth and Innovation with Company-as-a-Service Model
Doubling revenue and increasing customer base by 50% with end-to-end product delivery powered by a Company-as-a-Service model.
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About the Client
The client is a fast-growing European software company known for its cutting-edge facility management and real estate solutions.
Needed to scale product development and innovation to support global expansion goals.
Why
Traditional outsourcing and captives lacked flexibility, transparency, and innovation capability.
What
Set up a scalable GCC with a unique Build-Operate-Transfer (BOT) model.
How
Outpaced by Demand Due to Tech Talent Shortage
With rising demand for its innovative product suite in international markets, the company needed a sustainable solution to maintain product leadership, accelerate innovation, scale delivery, and manage operational risks. However, its ambitions to expand globally were thwarted by a critical shortage of technology talent. Traditional outsourcing models lacked transparency and control, while a fully owned captive was too costly and complex to manage. The company was looking for a modern growth engine that could provide flexibility, control, and sustainable innovation.
Rethinking Offshoring Beyond TSPs and Captives
Faced with a strategic decision between outsourcing to a traditional Technology Service Provider (TSP) or building a fully owned captive, the company found neither option viable. TSPs offered low ownership and high attrition; captives demanded significant upfront investment and executive oversight. What the business needed was a model that combined the operational ease of outsourcing with the control of ownership, without the pitfalls. That’s when they decided to partner with Xebia to develop a unique model that bridges the best of both worlds.
Build-Operate-Transfer (BOT) Model for Long-Term Growth
We set up a dedicated Global Capability Center (GCC) in India using the unique Company-as-a-Service model—a modern alternative to traditional outsourcing and captive setups. With customized sourcing, recruitment, and training, we created a team of highly skilled engineers to help the customer drive a strategic growth engine across all major geographies. The GCC quickly matured into a full-fledged innovation hub, enabling the company to expand its business footprint, increase its customer base by 50%, and double its global revenues. With reduced business, operational, and financial risks, the company could focus on its core business without having to worry about capacity constraints, talent shortages, and operational challenges. After stabilizing operations and building internal maturity, the client successfully transitioned the GCC into its own legal entity, demonstrating the full value of the Company-as-a-Service model.
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