Customer Stories
Middle Eastern Insurer Accelerates Digital Transformation and Streamlines Operations in Partnership with Xebia and Mendix
Xebia helped a Middle Eastern insurance firm deploy Mendix on-premise, digitize motor and home insurance processes, and automate back-office workflows to deliver faster service, greater visibility, and a seamless experience for internal teams.
At a Glance
Challenge
Manual back-office processes slowed efficiency with increased TAT
Solution
On-premises Mendix setup with applications digitizing manual operations and automating redundant and unproductive tasks across Motor & Home insurance offerings.
Results
Digitized processes, seamless back-office experience, streamlined operations
The Client
A leading insurance company in the Middle East offering diverse insurance services and products across property, motor, engineering, marine, liability, and medical lines.
The Challenge: Manual Workflows Slowed Growth and Efficiency
Behind its successful portfolio of insurance products, the company’s back-office systems told a different story. Legacy tools and manual processes created inefficiencies across motor and home insurance departments as teams relied heavily on emails, spreadsheets, and repetitive data entry, making responses slow and error prone.
Recognizing the need to evolve, the company sought a digital foundation that could automate complex workflows, simplify policy management, and give back-office teams real-time visibility into operations, while maintaining the security and control of an on-premises environment.
The Solution: Mendix-Powered Digital Factory for Faster, Smarter Operations
Xebia partnered with the company to design and deliver an on-premises Mendix deployment tailored to the firm’s unique ecosystem. The goal was not just modernization, but empowerment - giving teams the tools to innovate faster and work smarter.
Xebia established a Digital Factory powered by Mendix, enabling rapid and secure development of business applications, including:
- Motor Insurance Application: Digitized policy workflows
- Home Insurance Application: Automated home insurance handling
- Internal Monitoring Application: Improved IT system visibility
- Back-Office Automation: Streamlined workflows and reduced manual effort
This secure, on-premises Mendix deployment provided a scalable and future-ready digital foundation.
The Results: Scalable and Future-Ready Platform to Boost Efficiency
With Mendix running on-premises, the company gained a secure and scalable platform that supports its long-term digital ambitions, enabling consistent performance, faster innovation, and more control across the enterprise. The insurer successfully:
- Digitized insurance processes for motor and home products
- Automated workflows to support back-office teams
- Improved efficiency and reduced turnaround times
- Centralized monitoring tools for greater operational visibility
Looking Ahead
With its low-code foundation now in place, the insurer is exploring new ways to extend Mendix applications into other business areas. From claims automation to customer self-service, the possibilities are wide open - and the journey toward a fully digitized insurance ecosystem is well underway.
Ready to digitize core processes and streamline operations? Talk to Xebia’s Mendix experts today.
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