Customer Stories
Leading UAE Insurer Accelerates Insurance Modernization with a Unified B2B Platform
Xebia helped a leading UAE insurer transform its legacy systems into a scalable, modular, low-code platform to boost speed, efficiency, and user experience for brokers and internal teams.
Client Overview
One of UAE’s most established insurance companies, with over 60 years of market presence and more than nine million customers. The company offers 24/7 claim support and serves both personal and commercial insurance needs across retail and B2B segments.
Legacy system slowed B2B operations and hindered multi-country growth.
Challenge
A unified B2B insurance platform built on OutSystems with reusable components and 45+ API integrations.
Solution
Faster transactions and improved operational efficiency to achieve seamless rollout across multiple countries.
Outcome
The Challenge: Legacy Platform Limitations Impacting Growth
The insurance company wanted to modernize its legacy platform to scale across the region and bring new products to market faster. Its B2B users, including brokers and internal teams struggled with a complex, outdated interface that slowed down policy issuance and quote generation. The existing system lacked flexibility, increasing time-to-market for new products and business offerings. The client needed a scalable, intuitive and user-friendly platform to enhance user experience, streamline insurance processing and support their ambitious growth plans.
The Solution: Building a Future-Ready B2B Insurance Platform with Low-Code
The client chose Xebia for its proven ability to deliver enterprise-grade digital platforms using low-code technology at speed and scale. Xebia delivered ePlatformNxt 2.0, a next-generation B2B insurance platform built on OutSystems.
The new platform was designed to enhance usability, accelerate operations, and support multi-country expansion with a focus on:
- End-to-end modernization of the client’s legacy system into a responsive digital platform, enabling real-time quotation, policy issuance and document dispatch—all accessible from a unified dashboard.
- Component-based architecture delivering 40–50% reusability, dramatically reducing development time for new lines of business.
- Seamless rollout across Dubai, Abu Dhabi, and Bahrain, with architectural readiness for expansion into KSA and Oman.
- Integration of 45+ APIs, ensuring smooth data flow and operational continuity.
- Performance and security enhancements through OutSystems’ Architecture Dashboard, including tuning, optimization, and fixes for critical vulnerabilities.
The Outcome: Driving Measurable Gains in Speed, Efficiency, and Scalability
- Faster quoting and policy issuance via a unified dashboard
- Higher efficiency across internal and broker operations
- Reusable components accelerated new launches
- Better user adoption thanks to a cleaner, user-friendly interface
- Future-ready architecture to scale into new regions
- A Robust Foundation for Continuous Innovation and Expansion
With deep expertise on OutSystems and a structured, business-aligned delivery approach, Xebia brought together agile execution, technical excellence, and strong stakeholder collaboration to make this transformation a success—on time, within budget, and beyond expectations. The result wasn’t just a system upgrade—it was a complete digital rethink that enabled the client to work smarter, move faster, and rapidly develop newer functionalities to support future rollouts in new markets.
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