Customer Stories
Leading Saudi Authority Transforms Public Licensing and Permits with a Unified Digital Platform
A Saudi government body leveraged Xebia’s eServices Accelerator to digitize license and permit services, accelerating delivery, improving citizen satisfaction, and driving digital-first governance aligned with Vision 2030.
At a Glance
Client
Government, Kingdom of Saudi Arabia
Challenge
Manual, fragmented licensing slowed service delivery
Solution
Unified low-code platform with 300+ workflows
Results
150% ROI, 40% cost savings
The Client
A prominent government authority in Saudi Arabia, responsible for one of the nation’s fastest-growing cultural and economic zones. Guided by the Kingdom's Vision 2030, it wanted to modernize citizen-facing services to ensure transparent, efficient, and inclusive governance.
Challenge: Manual Processes Resulting in Slow, Inconsistent Services
With licensing and permits being handled through manual processes supported by legacy systems, citizens were frustrated with limited access and inconsistent experiences while completing applications. As each department managed data differently, tracking an application was difficult. On top of that, maintaining several legacy systems demanded high effort and cost but offered little scalability. The authority needed a scalable, intelligent platform to simplify operations, reduce costs, and enhance satisfaction across both urban and remote populations.
Solution: Robust Low-Code Foundation for Digital Services at Scale
To meet these goals, the authority partnered with Xebia to unify data, workflows, technology, and governance on a single platform. Xebia deployed its low-code eServices Accelerator to automate 300+ workflows across licenses, permits, and approvals. We adopted a microservices-style architecture for rapid rollout and built a multilingual, responsive UI for accessibility at scale. The project included 50+ integrations for data exchange with 8 ministries via custom APIs. Xebia also delivered AI-powered dashboards and intelligent automation to provide real-time monitoring and predictive insights for better decision-making.
Results: A Faster, Simpler, More Connected Future
Xebia’s eServices Accelerator brought measurable impact within a short time. For citizens, the process of applying for licenses and permits became simpler and faster. For government staff, the platform reduced repetitive work and enabled them to focus on higher-value tasks.
- Service Delivery Improvements
- 300+ workflows automated
- 50+ systems integrated, including 8 ministries
- 12,500+ applications submitted digitally
- 95% application completion rate
- Adoption and User Satisfaction
- 40% enrollment among citizens and investors
- 92% platform satisfaction
- Cost Benefits
- 150% ROI and ~40% cost savings
- ~2× faster go-to-market for new services
Looking Ahead
The authority is expanding the platform to provide additional, more personalized services to advance the Kingdom’s Vision 2030.
Explore More
Discover how Xebia’s eServices Accelerator can help modernize legacy systems with the speed of low-code and the power of automation. Learn more →
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