Customer Stories
How a European Food Processor Achieved NIS2 Compliance with Xebia
Xebia supported a European food processing group in achieving NIS2 compliance through scalable security governance and centralized incident response.
About the Client
One of the largest fresh food processing companies in Europe plays a vital role in the global food supply chain.
As a company that has grown through acquisitions, the organization faced the challenge of harmonizing its IT landscape while ensuring operational resilience.
Recognizing the increasing importance of cybersecurity, regulatory compliance, and IT governance, the company sought a solution that balanced security with its pragmatic, hands-on culture. With the EU’s NIS2 directive approaching, the organization partnered with Xebia to design and implement a structured yet efficient security and compliance framework tailored to its operations.
At a Glance
Challenge
Strengthening IT Resilience and Security
Solution
A Decentralized IT Landscape Needing Structure
Results
Implementing Security and IT Governance
Strengthening IT Resilience and Security
With IT playing an increasingly strategic role in its operations, ensuring business continuity and cybersecurity compliance became a top priority. The organization needed a structured approach to identify security risks, establish clear governance, and implement sustainable IT improvements without disrupting its fast-paced operations.
Xebia worked closely with the organization to consolidate security operations, create a centralized incident response system, and develop a structured IT governance framework.
These enhancements ensured they could identify and mitigate threats proactively, improving security while maintaining operational efficiency. The initial scope covered one group entity, with the objective of creating a solution that could be scaled across the entire operation.
"One of the main objectives was to make IT a proactive force within our business. With Xebia’s expertise, we’ve built a security-first culture that supports our growth without slowing us down." IT Manager
A Decentralized IT Landscape Needing Structure
The organization’s decentralized IT landscape, a result of its rapid expansion, meant that different business units operated with varying security policies and IT processes. While each entity maintained autonomy, this fragmented approach created gaps in security, compliance, and IT service management.
To address these challenges, Xebia conducted comprehensive risk assessments of its operation and collaborated with IT leadership to standardize security policies and incident management across this entity. The goal was to create a harmonized approach to security and compliance while respecting the operational independence of different business units.
"NIS2 compliance isn’t just about checking a box; it’s about embedding security into everyday operations. Our approach focused on creating a governance model that balances compliance with business agility." – Imre Blijleven, Cloud & Business Consultant, Xebia.
"Xebia didn’t just help us comply with regulations; they equipped us with the mindset, tools, and processes to make security and resilience a core part of how we do business." – IT Manager
Implementing Security and IT Governance
Xebia introduced a Security Engine, a governance framework that enabled the business to monitor, review, and adapt security measures regularly. This included weekly and monthly security meetings, where leadership teams across different business units rotated ownership, fostering accountability and engagement across the organization.
By developing a centralized incident response system, Xebia ensured that security incidents could be detected and managed efficiently across all locations. Additionally, a structured IT service management approach was introduced, allowing teams to track, prioritize, and resolve IT issues systematically. This shift from reactive to proactive IT operations significantly improved business continuity, security visibility, and compliance readiness.
"NIS2 compliance isn’t about checking a box; it’s about embedding security in how we do business every day." – Imre Blijleven, Cloud Business Consultant, Xebia.
"Change is never just about technology, it’s about people. We empowered its IT team to take ownership of security and governance, ensuring they could drive lasting transformation from within. Starting with a single entity and ready to scale out to the rest of the group’s operations." Laurens Knoll, Cloud & Business Consultant, Xebia
Xebia successfully transformed IT from a support function into a strategic enabler of business resilience. Key outcomes include:
- Strengthened IT security and governance, ensuring alignment with NIS2 requirements.
- A centralized approach to security and incident management, improving response times and risk mitigation.
- A structured IT service framework, enhancing efficiency across multiple business units.
- Greater IT leadership engagement, enabling proactive decision-making and long-term resilience.
This transformation has enabled the organization to scale its security and governance framework to other entities while maintaining its agile and pragmatic business approach.
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